Image will not upload
- Use a JPEG or PNG file.
- Keep the file at or below 6 MB.
- Allow the browser to access photos when prompted.
- Try refreshing the page or using the latest version of Chrome, Edge, Firefox, or Safari.
Identification is unavailable
Check your connection and try again once. Temporary service or capacity limits can prevent a result. Repeatedly selecting the button will not improve availability.
Daily or monthly limit reached
Each visitor can make four identifications per day, resetting at 00:00 UTC. Network safeguards also apply. The whole site accepts up to 450 identification requests per UTC calendar month; if that shared capacity is reached, identification resumes automatically at the start of the next UTC month.
The result looks wrong
Try another photograph showing a distinctive plant part. Review all displayed candidates rather than relying only on the first result. You may report a correction with the image conditions, location, suggested name, and supporting botanical evidence.
History and browser data
Identification History is stored only in this browser. Clear the site’s stored data in your browser settings to remove both the history and local visitor identifier.
Before contacting support
Include the page URL, device type, browser and version, approximate time, the exact error message, and steps that reproduce the problem. Do not attach photographs containing people, addresses, documents, or other private information.